Graham Auto Repair

Thank you for your feedback, Chris. We’re sorry to hear about your dissatisfaction and appreciate you bringing this to our attention. Our goal is to provide thorough and transparent service, and we regret any inconvenience caused during your visit. Diagnosing oil leaks often requires time-intensive work, including carefully disassembling the vehicle to identify the root cause. To help save you money, our initial recommendation was to have you return to the dealership and attempt coverage under warranty. Since you chose to proceed with our team, we discussed and received your approval for the repair times and costs before beginning any work. During this process, we identified multiple issues, including prior repairs that contributed to the leak. The charges reflect the detailed labor to accurately diagnose your concerns and provide appropriate repair recommendations. We sincerely apologize for the misunderstanding regarding the loaner vehicle. While our loaner program is a complimentary service, availability is limited and not guaranteed. In this case, we originally believed one would be available for your use, and we apologize for any frustration this caused. We value your feedback and encourage you to reach out to our manager if you have additional concerns. You can call Chris at 253-847-2221 or send an email to [email protected]. Thank you for taking the time to share your experience. We wish you the best, however you choose to proceed.

Thank you so much for your kind words, James! We’re glad we could help get your car back on the road quickly while you were in town. It means a lot that you trusted us during your road trip, and we’re thrilled to hear that you had such a positive experience. If you’re ever nearby again and need us, don’t hesitate to reach out—we’d be happy to help! Thank you so much for sharing your feedback. Safe travels, James!

Thank you for the 5-star review, Michael! We’re glad you chose our team in Yelm, WA to address your check engine light concern. Thank you for your trust in our diagnostic services. We’re always here to help keep your vehicle running its best! If you need anything in the future, or want to share additional feedback, please let us know. Thank you Michael!

Thank you so much for your kind words and recommendation, Lisa! We’re glad to hear that booking your appointment online was convenient and that our team provided quick, professional, and reliable service for your truck. Taking the time to diagnose your concerns thoroughly and provide clear solutions is something we strive for with every visit. We appreciate your trust in us and look forward to the opportunity to serve you in the future!

Thank you for your kind words, Yousef! We’re glad to hear that our service advisors made a positive impression and that our team could help get everything fixed, including assisting with the tow. We’re always looking for ways to learn and grow so that we can serve our community even better. If there’s anything we can improve or anything you’d like to share about your experience, we’d love to hear from you. Thank you for choosing us, and we hope to continue earning your trust in the future!

Thank you so much for your kind words, Doug! We’re thrilled to hear that we could help resolve the leak in your 2010 Corvette Grand Sport. It’s a beautiful car, and we’re glad our team was able to identify a solution and get you back on the road again! Thank you for trusting us with your Corvette—we look forward to assisting you with any future maintenance or repairs that you may need, Doug!

Thank you so much, Daniel, for trusting us with the front-end alignment on your vehicle. We appreciate your recommendation! We’re thrilled to hear that you appreciated the clear communication and transparent pricing provided by our team. It’s always our goal to ensure you are confident and well-informed throughout your visit. We look forward to serving you again in the future!

Thank you for your review, Jason! We’re so glad to hear that you found our team friendly, timely, and communicative. It’s great to know that you were happy with the diagnostic service and repair we completed for you. Providing quality service that you can trust is always our goal! We appreciate your trust and look forward to serving you again in the future! 🚗🛠️

Thank you so much for your review, Mark! We’re delighted to hear that you were pleased with the services we completed on your Class C RV. From the thorough diagnosis and repair of your auto air conditioner to the synthetic oil and filter change, it was our pleasure to assist you. We’re glad you appreciated the complimentary digital vehicle inspection we include with every service to ensure your RV is road-ready. Your kind recommendations mean a lot to us, and we look forward to serving you again in the future! 🚐❄️🛠️