Do a little homework, get a quote first and then get a quote from Emerald. I have a grocery list of complaints regarding quality of work and price. You decide for your self.
Michael, thank you for sharing your feedback. We wish we had known about your concerns sooner and had the opportunity to address them during one of your previous visits, especially since we haven't spoken with you in over a year. However, we are thankful for the chance to reconnect and to hear your perspective now. It's always our priority to provide excellent service and to ensure our customers have a positive experience; which is why we value feedback that helps us improve. So we thank you for taking the time to speak with our manager, Chris, this week. As a family-owned business here in Yelm, WA, we believe in supporting our community. This includes the other auto repair shops in town. There are many great businesses in our area, and many people in need of auto repair services. We understand that everyone has their own preferences when it comes to vehicle care. It's great that in our small town we have multiple options to choose from, giving residents multiple ways to support a local business. Our goal is to build lasting relationships with our customers! We will always provide you with honest, high-quality service every time, backed by our in-house warranties. If you choose to take your vehicles to another shop in town, we respect that decision and sincerely wish you the best! If you’d like to discuss your experience with us further, we’d be happy to talk. Please feel free to reach out by calling 360-245-0388 or by sending an email to [email protected]. Thank you!
- Graham Auto Repair - Yelm