I called Graham Auto to get a simple price quote for major maintenance&a few other misc thing's. They weren't able to provide me a simlle over the phone price quote without a contact number,lic plate#,VIN&then they wanted to call me back later. I gave them the year make&model/engine size. But the person insisted that they can't build a quote without said info. I find that hard to believe cause I've worked at several dealerships&independent shops. I told them I'd rather not share my personal info to a stranger cause of spam calls etc... I hope they're understanding cause selling ppl's personal information nowadays is a HUGE ISSUE. I'm not saying that's what there doing but a simple price quote for a major servicing&2other small repairs takes mins to find out. Maybe I'm just old school but idk?
Thank you for reaching out and sharing your concerns. We understand that you were seeking a quick, over- the-phone estimate. However, in order to provide an accurate quote—especially for major maintenance and repairs—we do require specific vehicle information. This includes the exact year, make, model, and engine size. By providing the license plate and/or VIN number, we are able to get the most accurate details for prices. These details allow us to ensure that the estimate we provide reflects the correct parts, labor, and procedures for your specific vehicle. We also want to assure you that we take customer privacy very seriously. Any information you choose to share with us is used solely for the purpose of serving you—we never sell or share personal information. If you decide you’d like to connect with us again in the future, we’d be more than happy to help. We wish you all the best in finding a shop that’s the right fit for your needs.
- Graham Auto Repair