By far the most trustworthy and honest auto repair shop that I have ever worked with. Took my 2012 Jeep wrangler in for a reoccurring check engine light for a cylinder 6 misfire. When Rick called from the service team to tell me the diagnoses on what they found he stated he had some bad news and good news. Oh course I wanted to get the bad news out of the way first. Rick stated they found an issue that needed the cylinder head replaced with a rough estimate of 2300 dollars. With only 50000 miles on the vehicle and outside of the warranty, I can not believe that this could happen. Then Rick stated the good, he said as his team was researching the issue they ran across an all technical service bulletin from 2014 for my jeep that highlights a extended warranty for this specific misfire issue. This warranty covers all expenses related to this issue and Rick told me to contact the dealership service team for the repairs to be completed at the manufacturer’s experience. Wow, I could not believe what I was being told. I saved 2300 because of their honestly and research. Thank you Graham Auto Repair Team, you have now gained a customer for life.
Thank you Tim, we look forward to seeing you again.
- Graham Auto Repair