Graham Auto Repair

Thank you so much for your review, Jim! We’re thrilled to hear that you had a great experience with your front-end alignment. It’s wonderful to know that everything looked great on your truck and that our Manager, Allen, was able to provide such friendly service. We appreciate your trust in our team and look forward to helping you with your truck’s maintenance in the future! 🚗

Thank you so much, Joe, for your heartfelt review and kind words! We are truly blessed to have you and Denise as part of our Graham Auto Repair family. Your recognition of Christian, Cam, and the rest of our team means the world to us! We’re thrilled to know that you feel at home here. Your continued trust and support inspire us. We will continue to deliver you with quality service and care whenever you visit. We are thankful to serve you both! Wishing you and Denise a joyful holiday season filled with grace and peace. Thank you for being such a special part of our community!

Thank you, Floyd, for your kind words and continued trust in our team! We’re so glad to hear that you’ve had excellent experiences with us and that your vehicles leave the shop in better condition than when they arrive. It was our pleasure to complete the recent oil services for both of your vehicles. Thank you for choosing us as your auto repair shop team! Your loyalty means so much to us, and we look forward to serving you and again in the future!

Thank you so much for your 5-star review, Jeff! We’re glad you trusted us to address your heater and defrost concerns. Your support means a lot to our team, and we’re always here to help with any future vehicle needs. We look forward to the opportunity to serve you again!

Thank you, Michael, for your wonderful feedback! We’re thrilled to hear that you’re happy with the service you received and that your vehicle is now free of oil leaks. Chris and Nikki will be delighted to know that their excellent customer service gave you confidence in the repair process. We truly appreciate your trust and look forward to continuing to care for your vehicle in the future. Thank you for choosing Graham Auto Repair!

Thank you, Ryan, for taking the time to leave us a review! We truly appreciate you choosing our team to address your check engine light concern. Your trust means a lot to us, and we're grateful for the opportunity to serve you. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!

Thank you for sharing your concerns, Albert. We’re sorry to hear that you’re feeling dissatisfied with your experience. We appreciate the opportunity we had to discuss this further during our recent phone call. We’d like to take a moment to address some of the points we discussed to provide additional clarity. We understand how frustrating it can be when insurance coverage doesn’t fully align with the total cost of repairs. The amount quoted by the insurance company reflected what they were willing to cover, which was not the full cost of the necessary repairs. We discussed this price difference with you in advance and did not proceed with the repairs until we received your agreement and approval for the additional costs. Regarding the timeline, we know how challenging it is to be without your vehicle for an extended period. Unfortunately, delays occurred due to faulty replacement transmissions. This unforeseen circumstance required multiple transmission replacements and additional programming efforts. Throughout this process our team worked diligently to expedite the repairs and minimize the inconvenience to you as much as possible. When your vehicle initially arrived at our shop, our intake photo showed the fuel level was near empty. In order to facilitate testing and ensure the repairs were completed properly, we added fuel at no additional cost. We also covered the cost to tow your vehicle to a specialized facility to complete the final programming process. Each of these steps were taken to ensure your vehicle was repaired thoroughly and reliably. We appreciate your decision to choose our team to repair your vehicle, Albert. We hope that both our phone call and this response will help to clarify the situation. If you’d like to discuss any of this with us further, please don’t hesitate to contact us by calling 360-245-0388 or emailing [email protected]. Your satisfaction is important to us, and we’re here to address any additional questions or concerns you may have.

Thank you so much for your 5-star review, Elaine! We're thrilled to hear that you had a fantastic experience with us. Christian will be delighted to know his professionalism and knowledge made a positive impact on your visit. We're so glad that our comfy couch could make your waiting room experience great!! Thank you for trusting our team with the transmission fluid service for your vehicle. We look forward to seeing you again!

Thank you, Marv, for your 5-star review! We truly appreciate your continued trust in our team for your vehicle maintenance services, including your recent front end alignment service. Your support means so much to us, and we look forward to serving you again in the future!

Thank you for your review, Sally! We’re glad we could assist with diagnosing and addressing your vehicle’s electrical concerns, as well as providing a complimentary brake inspection. Transparency and honesty are always our priorities when discussing costs and repairs. We’re happy to hear that you appreciated our clear communication. Thank you for trusting our team with your car!