Graham and Yelm Auto Repair

1453 Reviews
(253) 375-8343
(360) 515-9776

We Love to Hear From Our Customers!

5

Quick service, the front desk dude is chill & awesome, and hopefully, you get a clean car and a goody bag when you pick it up!

Thank you for your awesome review Kyle! We're glad to hear that you had a quick and positive experience with our team. We appreciate your kind words about our Advisor—we'll be sure to pass them along! We enjoy making your car pick-up time a great experience for you. We hope you enjoyed the little extra touches. Thank you again, Kyle!

- Graham Auto Repair - Yelm
5

Took my suv there to get a front end alignment. $140 they were professional , courteous, the entry, shop was clean and inviting. The alignment was spot on. Soo...5 stars.

Thank you, Jeff! We’re so glad to hear that you had a great experience with your front-end alignment. Our team is committed to providing you with professional, courteous service every time. We are grateful to hear that you found our environment to be welcoming. We appreciate your kind words and your 5-star review! If you ever need anything in the future, we’re here for you.

- Graham Auto Repair
5

Christen and the entire Graham Auto Repair Shop crew /family are the Gold Standard in their career field. Exhibiting Integrity at the highest in professionalism, work efficiency and customer service. Going above and beyond what is needed to get the job done. Thank you!!🏆🥇

Thank you so much, Dewey! Your kind words truly mean the world to us. Christian and the rest of our team are dedicated to delivering honest, professional, and efficient service, with integrity. We’re so grateful for your recognition! Your support and trust mean everything, and we’re always here to go the extra mile for you. Thanks again, and we look forward to serving you in the future! ⭐🚗

- Graham Auto Repair
5

My experience with Graham Auto has for many years been great but they just keep getting better. I really appreciate their dedication to focused customer service.

Thank you so much for your dedication and trust in our team over the years! We are truly grateful to have you as part of our Graham Auto Repair family and appreciate your continued support. It means so much to know that your experiences with us keep getting better. Your kind words and loyalty inspire us to keep providing the best service possible. We look forward to continuing to serve you in the years to come!

- Graham Auto Repair
5

I would recommend this place if you need your vehicle repaired. I’ve needed to use them twice now and both times I was not disappointed. My service advisor Rob is the best!

Jennifer, thank you for your recommendation and for trusting us with your vehicle repairs! We’re so glad to hear that both of your experiences with us have been positive. Rob and the rest of our team truly appreciate your kind words! If you ever need anything in the future, we’re here to help.

- Graham Auto Repair - Yelm
1

I recently called Graham Family Auto for a quote and provided all the necessary details about my vehicle and the work needed. I was told I’d receive a call back later that same day with the quote. As closing time approached and I hadn’t heard back, I called again and spoke to a different representative. He apologized, said they got slammed, and assured me that the original person I spoke with would call me back by the end of the day. The next day came, and still no response. I called again, but after waiting four days and following up three times, I never received a simple quote. Frustrated, I reached out to Sorenson’s Auto, just down the road, and they gave me a quote in under 10 minutes. I understand that shops get busy, but if they can’t even provide a quote in a reasonable time frame, how can they be trusted with actual repairs? After reading other reviews, it seems like this is a common issue, along with questionable pricing. I highly recommend going somewhere more professional and organized.

Quinlan, we’re sorry to hear about your frustration and appreciate your feedback. We understand how important it is to receive timely information when making decisions about vehicle repairs. We apologize for not getting back to you in a timely manner. We encourage our customers to bring their vehicles in for a thorough inspection. This allows us to provide the most accurate estimate based on their specific vehicle’s condition, ensuring transparency and clear communication regarding the services and pricing. We apologize for any miscommunication regarding your request, and that we didn’t have the opportunity to assist you. Our goal is always to provide professional service, and we take feedback seriously as we continually strive to improve. Should you ever wish to visit us in person, we would be happy to provide a detailed inspection and estimate for your vehicle. If you’d like to discuss this further, please feel free to reach out to our manager at 253-847-2221 or email us: Feedback@GrahamAutoRepair.com. We appreciate the opportunity to address your concerns and wish you the best.

- Graham Auto Repair
5

Thank you for your review, Marc! We’re grateful for the opportunity to complete your vehicle’s inspection, oil change service, and necessary repairs. Your trust in our team means a lot, and we’re glad we could assist you in getting your vehicle back on the road. If there’s ever anything else you need, we’re here to help. We appreciate your support and look forward to serving you again in the future!

- Graham Auto Repair
1

Do not use this repair shop. The work they did on our 2016 Ford Explorer led to the ultimate destruction of the engine. We brought it in for a water pump replacement. It's recommended to replace the timing chain at the same time since it's already exposed. During the repair I was told it was taking longer than anticipated because the tech had dropped the aluminum oil pan causing it to Crack. When we were finally able to pick up our car my wife began driving it to work. We noticed it had a slight ticking sound. Over the course of three months the ticking noise slowly got louder and became a loud knocking sound coming from the location of the timing chain. We took it back and left the car for the shop to inspect it. Three days later I called for a status update. I was told they were still trying to locate the sound. At this point I was angry and told them to "stop screwing around and focus on the timing chain area where they had recently had been doing the work". Nearly a week later we were told the car was ready to pick up. I told the service manager I was unhappy with the entire expirence and that I held them responsible for not doing the repair properly. I was able to get them to admit that the tech who did the work was let go. I told the service manager that I blamed HIM, for putting a new employee who lacked the technical skill to do such a complicated repair and that had the timing chain come apart while my wife was driving, they would have been held responsible for the destruction of the engine. Fast forward 6 months. The engine began making the same knocking noise coming from the passenger side in the timing chain location. I immediately recognized the sound and made an opointment at Sunset Ford. Three days before the car was to go in for an inspection, my wife stopped to get gas in Orting on her way home from work. When she started the car it began missing and shaking and as she attempted to move the car away from the gas pump area it was bucking and lerching forward until she was able to patk it out of the way. We had the car towed to Sunset Ford the following day. On the second day I got a call from the service advisor saying he had bad news. The engine slipped timing and was destroyed. I was quoted $18,500 to install a new Ford rebuild engine and two turbocharger. The repair would be more than the value of the car. We are now faced with selling our beautiful SUV for parts. We will be lucky to get $5,000 if we can sell it as a parts car. We know this unfortunate incident was the result of the initial attempted water pump and timing chain replacement less than a year earlier. This car had been properly maintained since new and had years of life ahead of it. I wouldn't recommend Graham Auto Repair for any automotive servicing!

George, we appreciate you taking the time to share your concerns and for speaking with our manager, Chris. We’re sorry for the difficulties you’ve experienced with your Ford Explorer, as we understand how frustrating an engine failure can be. The repairs we performed were completed in October 2023. While we understand that the dealer confirmed an engine failure, they did not determine whether it was related to the work completed at our shop. Since your vehicle is still under warranty with us, we would like the opportunity to inspect it ourselves to confirm their diagnosis and determine the cause of the failure. If it is found to be related to our previous repair, we will cover the necessary repairs under our warranty. However, without a thorough inspection, we are unable to verify whether the failure is connected to our work. We sincerely hope you’ll reconsider and allow us the opportunity to assess the situation so we can determine the best course of action. Please feel free to reach out to our manager, Chris, at 253-847-2221 if you’d like to discuss this further. As always, we are committed to our customers and continue to stand behind our work through our warranties.

- Graham Auto Repair
5

I’m very thankful for this team. First off, Christian. This young man is a saint. He’s got patience and a welcoming spirit and I am so thankful for him being with us through all the things we have been through with our vehicles. Thank you to our amazing mechanics and for the entire staff. Also, how sweet of them for the little goody bag. Love them. Best neighbors.

Thank you so much! We’re truly grateful for your support and kind words. We’re so happy to hear that Christian's patience and welcoming spirit have made such a difference for you! It means the world to us to be able to serve you and by caring for your vehicles. Thank you for being an awesome neighbor too! We look forward to being here for you whenever you need us!

- Graham Auto Repair
5

Thank you, Krystal, for continuing to trust us with your vehicle! We truly appreciate you choosing our team. We're glad we could assist you with your recent check engine light concern. If you ever need anything, we're always here to help. We look forward to the opportunity to serve you again in the future!

- Graham Auto Repair
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