Reviews - Page 22 - Graham Auto Repair

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Brenton Unger II

8/19/2023

Loved the fact that they gave me photos and videos of the issue. You typically distrust auto repair shops, but they were very professional and clear. Price was a little high maybe, but the work was done well and the problem was fixed. They even left a little goodie bag in the car, I thought that was kind.

Thank you Brenton for choosing to trust our team with your recent wheel bearing and hub assembly services. We appreciate that you have taken the time to leave us your feedback regarding your recent experience with us. It is great to hear that you found our team to be professional, and that you loved the photos and videos that we share. Providing our customers with a digital vehicle inspection is an important part of our process. We are glad that you found our thank you gift to be kind! We truly appreciate your trust in us. We hope that we will get the opportunity to serve you again in the future!

- Graham Auto Repair - Yelm

Vic

8/19/2023

Thank you Vic for choosing to trust us with your recent oil change service and the drive shaft bearing replacement. We appreciate that you took the time to leave us a review. Our team is thankful for the opportunity to serve you at our shop in Yelm. Thank you Vic!

- Graham Auto Repair - Yelm

Brandon Edmondson

8/18/2023

The techs did an amazing job diagnosing a couple issues with my vehicle. They ordered the parts and had them quickly! Warranty covered almost all the expense and I didn't have to do a thing. They called me when it was finished the same day and even cleaned and vacuumed the inside of the rig! Very impressed! I'll be only going to Graham for all my vehicles servicing.

Thank you Brandon for sharing your feedback about our Team. We are thankful to hear that our Team was able to address your diagnostic concerns quickly, and that they impressed you! We appreciate that you chose to trust us with your GMC. We are so thankful to hear that you are choosing to trust us with your vehicles in the future as well. Thank you so much Brandon, we look forward to serving you again!

- Graham Auto Repair - Yelm

Aaron Strong

8/16/2023

This was my first time going to this shop and they were all very helpful and kind. All employees helped on multiple different things when it came to my truck. I will continue doing business with this company due to this awesome experience!!

Thank you so much for taking the time to share your experience Aaron! We appreciate that you chose to trust our team with the vehicle diagnostics for your truck. We are thankful to hear that you found our team to be all be helpful. We look forward to continuing to work with you in the future. Thank you Aaron!

- Graham Auto Repair - Yelm

Ron shaffer

8/16/2023

I recently had my brakes, wheel bearing, and water leak fixed after leaving them my car for over a week and almost 3000 dollars I got it back the next day over heated and my front end still sounded and felt like it wS going to fall off everytime I use my brakes my car chatters and vibrates took it back they said nothing was wrong with my front end or brakes yet it never shook before I had it fixed and they said my water pump was bad so I had them replace it a 10 hour job took another week and another 1500 dollars and I finally got car back I still have a water leak and my car still feels like it's going to loose a wheel I do not recommend anyone going there unless they have another car to drive and don't need it back anytime soon and if they have a lot of money they want to spend for no reason just sell your car and buy a new one after almost 5000 and my car drives worse than before I took it in will buy another used car before taking any car there again

Thank you for taking the time to share your feedback with us Ron. We would appreciate the opportunity to discuss things with you further. It is always our goal to give you an exceptional experience, every time. It's our desire to meet with and/or talk with you, with the hopes to improve your experience. Please return our phone call at your earliest convenience. Ask for Bryce, our Store Manager, at 253-847-2221. Thank you Ron. We hope to hear from you soon.

- Graham Auto Repair

Anonymous

8/11/2023

I brought my 2017 Subaru in for scheduled maintenance and everything was great! Christian waited on me and was excellent. He was very courteous, thoroughly explained what maintenance would be performed, and made sure I didn't have any questions. All this and the price was reasonable too! I'll be back next time I need any work done on my car 😀

Thank you so much for taking the time to leave us this detailed review about your first experience with us at Graham Auto Repair in Yelm. We are thankful that you chose to trust us with the fluid services on your Subaru, including the Transmission fluid, Brake fluid, and Oil services. We are so thankful to hear that you will be back! We look forward to partnering with you in the continued care of your vehicle. Thank you!

- Graham Auto Repair - Yelm

John Strasser

8/4/2023

Always happy to continue my business with trusted mechanics. Price quotes and completed services line up. They are also quick and efficient checking for but not pressuring the potential for upcoming vehicle repairs. Been using them for several years and the only place I feel confident the work is done right at fair prices.

John, we appreciate that you have continued to trust our team with your Kia for all of these years! Including the recent concern you had regarding your resonator pipe. We are thankful to partner with you in caring for your vehicle, whenever you need us. Thank you for taking the time to leave us this detailed review. We appreciate getting to hear that you have found our team to be quick and efficient, and that we are your trusted mechanics. We are thankful for you John!

- Graham Auto Repair

Monty Brant

8/2/2023

Very knowledgeable and pleasant.

Thank you for taking the time to leave us a review Monty! We appreciate that you chose to trust our team with your recent drivability concerns for your GMC Sierra. We are thankful to hear that you found our team to be both knowledgeable and pleasant. Thank you Monty!

- Graham Auto Repair - Yelm

Kathy Peterson

7/30/2023

I was very satisfied with the service I got at Graham Auto. The staff was friendly and helpful. Thank you!

Thank you Kathy for choosing to trust our team to remove and replace your brake pads and rotors. We appreciate that you took the time to leave us your feedback. Thank you for letting us know that you were very satisfied, and that our team was friendly and helpful. We are thankful for you Kathy!

- Graham Auto Repair - Yelm

Tony Reed

7/28/2023

I have had my 2K Silverado in for maintenance and repairs three times over the last cpl months and am very happy with the customer service and work performance of Graham Auto Repair. I have received exactly what was promised in quality of workmanship, parts and installation. You receive what you pay for! I wouldn't hesitate to suggest you consider having your automotive work performed here!

Thank you Tony for sharing your detailed review regarding your experience with us at Graham Auto Repair. We are thankful that you continue to trust us with your Silverado, for both your vehicle maintenance and repairs. Starting with the power steering leak, and returning to us again to perform additional services. We are thankful for the opportunity to partner with you in your vehicle's care! To keep you safe on the road, and to assist in keeping your vehicle performing at it's best. Thank you so much for suggesting that others consider us as well. We appreciate you Tony!

- Graham Auto Repair

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