I think the people are nice, everyone I spoke to was polite and respectful, I like what Graham does as far as service, customer service was great until they told me what I was going to have to pay for a fuse block. I managed to find a brand new fuse block with an entire wiring harness for my truck for a grand cheaper than what you were going to charge me for just the block and it only took me 10 minutes to find it so not sure what the deal is there. I had a good feeling about this place but over charging a customer is not good business.
Thank you for sharing your feedback Rob. We appreciate that you took the time to discuss your concerns with us over the phone. At Graham Auto Repair we choose high-quality parts that qualify for our lifetime warranty on both the parts and the labor. It's important that we provide the best service possible for our customers. Part of that service is being able to offer a warranty, whenever possible. This can lead to an increased cost vs. some of the parts you can find elsewhere. Not all manufactures back their parts & repairs the way we do. That is one of the largest benefits of doing business with us. With the service on your fuse block, our warranty would be included. Please feel free to give us a call if you decide that you would like us to complete this service for you. Let us know if you have any questions. Thank you again for providing your feedback.
- Graham Auto Repair - Yelm