Graham and Yelm Auto Repair

excellent

I'm out to lunch on how trustworthy , the new Graham auto repair in yelm is in general. The reason being. The first thing I need to say is customer service was great,man behind the counter made thing right in the end. The issue was this I brought my 2018 f-150 in at 8am for a tuneup and 120 thousand mile service I was told time would-be 2-3 hrs, I also had a engine light, I had O-Riellies plug in there tester, Random- Missfire. So dropped it off, 12am rolls around no word on my truck. I call, "your truck is here 100% finished, the mechanic says there is still the misfire issue. We can run a diagnostic to determine the problem, I said how long,"about 1hr". I said ok do it, " ok the mechanic will get on it at 1pm. About 3:45 rolls around, no call from the shop. I Call and ask about my truck,the replied " our equipment does not show a problem so the mechanic is running tests. I ask how do you know what to fix if your equipment does not show a problem? Well these things can take up to 3hrs, Really? How can you fix it if the equipment does not show a problem? Well the mechanic is running tests. On what?, has he checked the coil packs? It's random so we don't know what cylinder is misfiring. I tell you what put it back together and I'll be down to pick it. If there is an issue the dealer can fix it. 15min later I get the call its ready, I say wow that was fast if it was apart. I get down there and am told a bunch of stuff about how the mechanic could feel hesitancy up to 1500 rpm, "I never felt any hesitancy ". After asking how I could be charged for something that you don't even know and can't fix, I told him I think your mechanic is milking the clock. The man behind the counter said " I'm not charging you for the extra 2hrs just 1hr diagnostic. That point I'm good, pay the bill and head home. Now driving home truck runs great! No hesitancy like I was told. AND NO CHECK ENGINE LIGHT! It has not come on at all. Passing and such, runs great. So the shop equipment can't show an issue if the truck does not show the issue itself. Misfire fixed, Thank you! The man behind the counter said what he was told. I'm ok with that. But somet was amiss with the maintenance portion.

I recently had my transmission fluid changed at this establishment towards the end of March. Despite my tardiness in writing this review, I must commend the staff for their exceptional service. Upon arrival, I was greeted with warmth and familiarity as they recognized my father as a regular customer. They were courteous enough to inquire about my identity and made me feel welcomed. The staff was very helpful and accommodating, allowing me to drop off my car and pick it up a few hours later. During checkout, the gentleman complimented me on how well I maintain my car, which was a pleasant surprise. Additionally, I was given a thoughtful Easter sign that was left in my car. Overall, I highly recommend this establishment for their excellent service and customer care.

Great staff and fast service. Upfront and honest.

So thoughtful, kind, and caring! Highly recommend this place and I will continue to use them for all my vehicles.

Exceeded expectations when it comes to communication and service. Clean shop and professional friendly staff. Our Pathfinder was completed three days earlier than original quote! Thanks

Always provides professional services and complete explanations.

This place is amazing! Great customer service and attention to detail! I highly recommend Allen and the rest of the team!

Graham Auto is by far the best shop to go to, they go above and beyond!! Thanks again!!

I've been bringing my old 80s truck to this shop for a long time now, from right when I bought it. I had them put a whole new exhaust system in right from the get go, and there's been a few minor issues with broken exhaust hangers, but they've repaired every it time under warranty. And that has been true for a couple things. The warranty policy Graham auto has in place is top notch and will keep me coming back for many more years. I can count on them to give me a straight forward estimate of what needs done, and worked with me to make sure the highest priority maintenance issues were taking care of within my budget. I can't recall a single time I've spent more than what was on the estimate actually. If it happened it probably wasn't by much. I'm also comforted by genuine interest in keeping my old truck on the road. I've been to a lot of shops over the years that would find every possible way to get more money and had little concern for how long their fix would last. But Graham Auto stands apart here, and I'm sure they are looking out for both my wallet and trucks well being. Needless to say, I'm absolutely confident that my vehicle is in good hands here, and have faith that the staff will make things right should an issue arise.