Graham and Yelm Auto Repair

Thank you, Ryan, for taking the time to leave us a review! We truly appreciate you choosing our team to address your check engine light concern. Your trust means a lot to us, and we're grateful for the opportunity to serve you. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!

Thank you for sharing your concerns, Albert. We’re sorry to hear that you’re feeling dissatisfied with your experience. We appreciate the opportunity we had to discuss this further during our recent phone call. We’d like to take a moment to address some of the points we discussed to provide additional clarity. We understand how frustrating it can be when insurance coverage doesn’t fully align with the total cost of repairs. The amount quoted by the insurance company reflected what they were willing to cover, which was not the full cost of the necessary repairs. We discussed this price difference with you in advance and did not proceed with the repairs until we received your agreement and approval for the additional costs. Regarding the timeline, we know how challenging it is to be without your vehicle for an extended period. Unfortunately, delays occurred due to faulty replacement transmissions. This unforeseen circumstance required multiple transmission replacements and additional programming efforts. Throughout this process our team worked diligently to expedite the repairs and minimize the inconvenience to you as much as possible. When your vehicle initially arrived at our shop, our intake photo showed the fuel level was near empty. In order to facilitate testing and ensure the repairs were completed properly, we added fuel at no additional cost. We also covered the cost to tow your vehicle to a specialized facility to complete the final programming process. Each of these steps were taken to ensure your vehicle was repaired thoroughly and reliably. We appreciate your decision to choose our team to repair your vehicle, Albert. We hope that both our phone call and this response will help to clarify the situation. If you’d like to discuss any of this with us further, please don’t hesitate to contact us by calling 360-245-0388 or emailing [email protected]. Your satisfaction is important to us, and we’re here to address any additional questions or concerns you may have.

Thank you so much for your 5-star review, Elaine! We're thrilled to hear that you had a fantastic experience with us. Christian will be delighted to know his professionalism and knowledge made a positive impact on your visit. We're so glad that our comfy couch could make your waiting room experience great!! Thank you for trusting our team with the transmission fluid service for your vehicle. We look forward to seeing you again!

Thank you, Marv, for your 5-star review! We truly appreciate your continued trust in our team for your vehicle maintenance services, including your recent front end alignment service. Your support means so much to us, and we look forward to serving you again in the future!

Thank you for your review, Sally! We’re glad we could assist with diagnosing and addressing your vehicle’s electrical concerns, as well as providing a complimentary brake inspection. Transparency and honesty are always our priorities when discussing costs and repairs. We’re happy to hear that you appreciated our clear communication. Thank you for trusting our team with your car!

Thank you, Jason! We’re so glad to hear you had a great experience with our team. Thank you for choosing us for your recent vehicle maintenance services! We look forward to serving you again next time.

Thank you, Robert! We’re grateful to hear that you had a positive experience with our team. It’s always our goal to provide friendly, attentive service. We strive to keep our customers informed every step of the way. We’re so glad you felt listened to and were satisfied with the care you received for your truck repair service. Thank you for trusting us, and we look forward to serving you again in the future!

Thank you so much, Maren, for your kind words! We’re thrilled to hear that you had a great experience with our team and that our digital vehicle inspection link was helpful for reviewing your inspection and repairs. We know how important it is to have clear, seamless communication. We’re glad you found the process to be easy and smooth from beginning to end! We appreciate your trust in us to take care of your brake service, oil change, and other maintenance needs. We look forward to serving you again in the future!

Thank you so much, Shannon! We’re thrilled to hear that you had a positive experience with us and that Christian provided you with fantastic service. Communication is so important, and we’re glad to know you appreciated the phone calls and updates throughout your visit. Thank you for choosing our team at Graham Auto Repair—we look forward to serving you again in the future!

Thank you, Cherie, for sharing your wonderful experience! We’re delighted to hear that you enjoyed our Yelm location and found the showroom and restroom clean and comfortable. Our team strives to provide a friendly, knowledgeable, and confident service experience. It’s fantastic to know you felt well taken care of! We're thrilled that you're happy with your new brakes, and that you appreciated the personal touch of the goodie bag. Thank you for choosing us for your brake service and for participating in our Brakes for Breasts fundraiser. We look forward to serving you again in the future!