UPDATE: Thank you Graham Auto for listening to your customers. Allen was very nice when he called and addressed the issues I stated below. He was apologetic and listened to my concerns. They had me come in so they could take care of the 3rd issue I was having that didn’t get taken care and they were extremely nice about it. They even vacuumed my truck and left my kids some goodies. Very kind of them. Mistakes happen. How they handle it shows the integrity of the company and they showed they care about the integrity of their business. Thank you again Allen and Graham Auto. I scheduled an appointment weeks in advance for 3 things to be fixed. Tire monitor sensor that was still out, despite it being replaced by them at my previous appointment, my rear blinker wire harness needed replaced, and there was a squeaky noise in my dash up against the windshield I needed found and fixed. When I dropped my truck off at 9 am that’s when they decided to figure out how long they would need my truck to do all of that. That was fine because I did open my schedule for them to work on it all. However I never got a call that it was done. I called them to check on the status of my truck at 3:30 and they told me that it had been done for hours. When I go in they had fixed the tire monitor sensor but was told that since it took them so long to find the squeak they couldn’t do anything else. They stated they were able to see into my dash and find bolts rusted that needed tightened but for them to work on it would be a 12 hour job. I understand they couldn’t fix it because it was a longer job. They charged me $200 to look though. I was frustrated because they had my truck all day, but couldn’t do everything I needed to have done. I need my truck and when I make appointments it requires me to clear my day of work. Here’s the kicker though, I originally took it in because my husband works a lot and I try to make sure he doesn’t have a lot on his plate, but he drove my truck (he doesn’t normally drive it because he has his own vehicle) and within 30 seconds found the problem and fixed it. It was under the hood not in the dash. Interesting that it only took one guy to figure it out but it took multiple guys to figure out what it actually wasn’t. I don’t feel Graham auto is trustworthy after that. My experience may not have been a crazy bad one, but it made me feel a taken advantage of.
Thank you for bringing these concerns to our attention, Jenny. Providing excellent service that you can trust is very important to us. We are always seeking ways that we can learn and grow, so your feedback is valuable. Thank you for agreeing to talk with us so that we can address your concerns directly.
- Graham Auto Repair - Yelm