Graham Auto Repair

The work done on my truck has only been a couple days but seems to be done the correct way so far. The issues I had was with communication on pricing and timeframe. The pricing changed a couple times and I was told I would get my truck back on a date as worst case so made plans for the weekend and then they had to keep my truck until the next week and therefore had to cancel all my plans last minute because I kept being told it should be done. My plans were out of town and needed my truck in order to get across the mountain so I had to cancel last minute which cost money along with not being able to meet people that I had planned to meet for a while. Better Communication would have been nice. The staff was nice when I talked to them but that didn’t help the situation. Seems like they did a good job on the work but all the other stuff was tough to deal with.

I had taken my Jeep Cherokee here for a repair on a fuel system problem that multiple mechanics couldn’t properly diagnose or fix. Graham was able to do it. I also had them do a brake check. Customer service was highly professional, freindly, and transparent about the status and cost of repair. The mechanics did great work and went above and beyond to gather the necessary parts. The only two reasons I gave 4 instead of 5 stars was the cost and time of repair. The labor price is quite high and is added per service and it took them 4 days to complete the job. I would recomend and go back for the sake of a thorough repair and the gift bag placed in the car once the job was complete

Did great work repaired my vehicle, and were very flexible with picking up the vehicle

The very best place to get your vehicle serviced! I am 100% confident that my car will be taken care of. I commute all over Pierce and King county for work, I need to know that I am safe and that my car is well maintained I appreciate the flexibility when scheduling. When greeted, you feel like you are a friend. It is quite obvious, this is much more than a place to work. It really must be the best place to work! With gratitude, Trish & John

The team was really great, kept me informed. And did a great job at customer service and mechanical repairs. Thanks to the professional mechanics as well. Very pleased.

The staff in hand was incredibly knowledgeable and helped us not only get the service done that was scheduled for that appointment, we were able to get quotes and scheduled for more appointments on additional vehicles in a short period of time.

Good service, friendly staff.

I’d give this business a zero if I could. I spent 4 hours in their posh waiting room and spent $418 on a coolant flush. I told them I was going to give them a bad review and they told me to “have a nice day.” Find a more down to earth and reasonably priced mechanic.