Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

You guys were GREAT….FRIENDLY, PROFESSIONAL, and KNOWLEDGEABLE … Welcomed me and my broken van…treated me well… I will come back if needed…

4

Good service but won't be going again. Took a week to get an appt, had to wait a day for parts then another day for it to actually get done. No communication between drop off and when it was ready 3 days later, I had to call in to ask whether or not my car would be ready or not. I was in no way prepared for a brake and alignment job to take 3 days. I personally think it was also over-priced but willing to give grace since the comprehensive inspection and customer service (other than lack of communication) was great.

5

4

I’ve been back to this place several times for a battery problem. They’ve always been professional and taken good care of me at no cost because of warranties! A woman has to worry if they’ve been taken advantage of but not the case here!

5

5

Great job. Very professional.

1

Took my truck here for a diagnostic which went fine but my Catalytic converters were stolen while in their parking lot. I guess that’s the reason they were so adamant about signing not liable for your vehicle while parked there. They did a good job on running a diagnostic on my truck and let me know everything wrong with it. I wouldn’t leave your vehicle here overnight.

Unfortunately theft and vandalism have both been on the rise; not only in our area, but across the nation. That is the reason we encourage our customers to pick-up their vehicle once the service is complete. We have a very limited space to park vehicles inside. Priority is given to vehicles that are currently being serviced. We will always communicate to let you know when we don't have room to keep your vehicle locked inside. Your safety and your vehicle's safety is one of our top priorities. Thankfully, vehicle theft and vandalism is covered by most car insurance. With that being said, it is still very frustrating for everyone involved. We are doing our best to communicate as much information with the local authorities as possible, to hopefully assist in fighting these types of crimes.

- Graham Auto Repair
5

5

5

I feel they treated me fair and never pressured me to do repairs… I had gone in for an alternator, and had them diagnose and service other issues. Even then felt that I was given a fair price. Reasonable turn around time with services. They answered and all questions, never made me feel silly or uneducated when discussing the needed repairs and services. Rob was very professional and personable. Thank you!