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Graham Auto Repair

We Love to Hear From Our Customers!

5

Had a breakdown on my truck which I depend on daily. After being towed in they got to it right away and did quite a bit of work quickly. They communicate really well and you get photos of things that need to be fixed sent to you. They didn’t pressure me to fix anything non essential and the front desk staff was really great to work with. The price was on par with what I expected and I inspected the work when I got it home and found the tech did an excellent job. Would recommend and will use them again.

Thank you so much for sharing your experience with us! We understand how essential it is to have a reliable truck, especially when you depend on it daily. We’re thrilled that our team could get you back on the road quickly and that you appreciated the photos and transparent communication throughout the repair process. It’s also wonderful to hear that you felt no pressure from our team. We strive to make every visit as seamless and comfortable as possible, and your feedback truly means a lot to us. Thank you for recommending us, and we look forward to serving you again whenever you need us!

- Graham Auto Repair
1

I went in for a free brake pad check for October breast cancer awareness. They said i didn't need breaks but they broke a piece of my wheel and want me to pay 400 for them to fix what they broke. Wild. I have a video of my interaction, I wish I could post it here so you could see for yourselves. Terrible experience, especially considering I've been a client since we moved to yelm 3 years ago. I will not be coming back and I will make sure people know how badly I was treated.

Thank you for sharing your experience with us, Josh. We’re sorry to hear that you felt disappointed with your recent visit. We hope that we can offer you some clarity on the situation, so that we can come to a positive resolution. When our team removed the wheels to complete your free brake inspection, we discovered that a wheel stud had broken when removing the wheels. This can happen when a lug-nut is cross-threaded during a previous wheel installation. Cross-threading will make it more vulnerable to breaking. As the wheel installation was done on a prior date by someone outside of our shop, the cross-threading and resulting stud breakage were not due to work completed by our team. We understand how frustrating this situation can be, and we will be happy to discuss it with you further to provide any additional clarity. Please feel free to call us at 360-245-0388 to speak directly with our manager, Allen. You can also email us at [email protected]. We hope to hear from you soon. Thank you Josh!

- Graham Auto Repair - Yelm
3

I went in for a free brake pad check for October breast cancer awareness. They said i didn't need breaks but they broke a piece of my wheel and want me to pay 400 for them to fix what they broke. Wild. I have a video of my interaction, I wish I could post it here so you could see for yourselves. Terrible experience, especially considering I've been a client since we moved to yelm 3 years ago. I will not be coming back and I will make sure people know how badly I was treated. Edit: Store manager Allen gave me a call to talk about the incident and review. He was very professional and offered a great solution. I believe that if he would have been alerted to the issue while I was in house, the same solution would have been offered and I would have left an outstanding 5 star. I will update again once remedied.

Thank you for sharing your experience with us, Josh. We’re sorry to hear that you felt disappointed with your recent visit. We hope that we can offer you some clarity on the situation, so that we can come to a positive resolution. When our team removed the wheels to complete your free brake inspection, we discovered that a wheel stud had broken when removing the wheels. This can happen when a lug-nut is cross-threaded during a previous wheel installation. Cross-threading will make it more vulnerable to breaking. As the wheel installation was done on a prior date by someone outside of our shop, the cross-threading and resulting stud breakage were not due to work completed by our team. We understand how frustrating this situation can be, and we will be happy to discuss it with you further to provide any additional clarity. Please feel free to call us at 360-245-0388 to speak directly with our manager, Allen. You can also email us at [email protected]. We hope to hear from you soon. Thank you Josh!

- Graham Auto Repair - Yelm
5

The technician was very nice he answered my question about the different kinds of oil and what they do I appreciate Graham Auto thank you so much for my oil changes

Thank you so much, Dawn! We're thrilled to hear that our technician could answer your questions and provide helpful information about the different types of oil. Your appreciation means a lot to us, and we’re grateful to be your choice for oil change services. We hope you find that our vehicle health inspections are a helpful tool, as well. Thank you for choosing Graham Auto Repair—we look forward to serving you again!

- Graham Auto Repair
5

Very nice, professional, caring people. I'll never go anywhere else!

Thank you so much, B, for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our team to be professional, caring, and welcoming. It means a lot to us that you would choose Graham Auto Repair as your go-to for all your vehicle needs, and we look forward to continuing to provide you with the best service possible. Thank you for your trust and support!

- Graham Auto Repair
5

Thank you again..service was great

Thank you so much for your review, Gail! We're delighted to hear that you had another great experience with our team. It was our pleasure to assist you with your oil change and to check on your TPMS system. We're glad we could get your tires aired up and everything running smoothly. We appreciate your continued trust in us, and we look forward to serving you again in the future!

- Graham Auto Repair
4

I was told I could not come back in for are because my tires were over 10 years old I understand that you're not allowed to service tires but simply giving air is not that But up until I had to deal with this particular person that said this to me this is a great place to come Happy people smiles and just downright good people and willing to help

Thank you for your review, Jimmy! We're glad to hear that you’ve had positive experiences with us overall and appreciate your kind words. We understand how frustrating it can be when unexpected situations arise, but your safety is always our first priority. Our team noted that your tires are over 10 years old, which can make them less reliable and safe on the road. We encourage you to replace them as soon as possible. We truly appreciate your feedback and hope to continue serving you with smiles and great service in the future. If there’s anything else you need, please don’t hesitate to reach out!

- Graham Auto Repair
5

Won't take my rigs anywhere else fast friendly service and accurate work recommend for any repairs.

Thank you, Karl, for your fantastic review! We're thrilled to know that our team has earned your trust and loyalty. Providing fast, friendly, and accurate service is what we strive for! We appreciate your recommendation and look forward to helping you with any repairs you may need in the future. Thank you Karl!

- Graham Auto Repair - Yelm
5

Thank you, Race, for your 5-star review! We’re so glad to hear you had a positive experience with your recent brake service at Graham Auto Repair in Yelm, WA. It’s extra special to know that your visit helped support our Brakes for Breasts Fundraiser! We appreciate your trust in our team and your contribution to a cause that means so much to us. We look forward to serving you again, and thank you for helping us make a difference!

- Graham Auto Repair - Yelm
5

Excellent experience, from booking an appointment, the price point was good, work was excellent and done on time. Really nice people here too.

Thank you so much, Gregg! We’re thrilled to hear that you had an excellent experience with us! It’s wonderful to know that you found the booking positive, our pricing good, and that you appreciated the quality and timeliness of our work. We’re so glad you felt welcomed by our team. Thank you for choosing Graham Auto Repair, and we look forward to serving you again in the future!

- Graham Auto Repair - Yelm