Editing to 5-star review. I received a follow-up call from Graham Auto explaining the unrefunded cost was diagnostic services. After discussing in more detail they were able to resolve this for me. I really appreciated them following up and earning my trust back. Gonna take my car back in next week for a blinker that isn't working. Glad I have a good place to bring my vehicle into again! Original post: My car battery kept dying even after having the battery replaced at Graham Auto. Another place eventually told me I'd had the wrong battery put in my car. When I contacted Graham Auto they very professionally agreed to give me a refund, but in the end they only refunded me the $160 for the cost of the battery, not the whole $300 I paid including the labor. Mistakes happen, but I would have thought they would make it fully right.
Aerin, we appreciate your patience and understanding with our Team. Thank you for giving us the opportunity to explain the circumstances surrounding the diagnostic services that we provided. We appreciate you for allowing us to meet with you again. We look forward to continuing to earn your trust in the future.
- Graham Auto Repair