Graham and Yelm Auto Repair

Update 7/17/20: James, thank you so much for taking the time to meet with us so that we could address your concerns more fully. We appreciate that you chose to give us the opportunity to stand behind our services and show that we will follow-through with our actions and not just with our words. Thank you for your updated review! Original: James, we appreciate your feedback regarding your recent experience at Graham Auto Repair. We have reviewed the Services that were performed by our Technician and believe there was some miscommunication concerning what was Diagnosed and what Services were completed. Our technician completed Diagnostics on three separate concerns that you presented to our Service Advisor, as you stated that the vehicle had been sitting for 10 years. The Air Conditioning Service performed aided him in Diagnosing a faulty Evaporator Core on the A/C Unit. The total Estimate that was quoted includes extensive Repairs on 3 separate systems of your 2003 Chevy Impala. My name is Rick, I am the Service Manager at Graham Auto Repair. I will be reaching out to you through a phone call because I would appreciate the opportunity to discuss your concerns further. It is always our goal to provide our Services with the utmost integrity and honesty; we hope that you will give us the opportunity to resolve these concerns with you. Thank you! - Rick, Service Manager

Dezi, thank you so much for leaving us your feedback, and thank you for taking the time to meet with us so that we could address you and your husband's concerns. We appreciate you both very much and we are so thankful to know that you recommend us.

Lil we appreciate you so much! You and Carlos are family here. Thank you for letting us serve you and take care of your vehicles.

David, thank you so much for leaving us a review. We appreciate you trusting our Team to replace the Front Axle on your Subaru Outback. Thank you for letting us serve you!

Tyler, thank you for trusting our Team to Install your Driver's Side Mirror on your Chevy Silverado. We appreciate that you have taken the time to leave us a review and let us know how we are doing. Thank you!

Samantha, thank you so much for leaving us your review! We appreciate that you and Matt have chosen to trust our Team with your vehicles, including the recent Oil Change Service that you had on your Ford Freestar. Thank you for your feedback!

Albert we appreciate your feedback so much! We are so thankful that you chose to trust our Team to complete the recent Front End Alignment on your Jeep. We are so glad to hear that the pictures during the courtesy Vehicle Health Inspection are helpful! Thank you for leaving us your review.

Michael, thank you so much for leaving us a review. We appreciate you for trusting our Team with your Fiat!

Stephen, we are so glad that you found us too, and we appreciate your review with feedback so much! We are thankful that you have chosen to trust us to take care of your Chevrolet Suburban, including your recent Oil Change Service. Thank you for allowing us to serve you!