Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

Worth every penny! Very efficient and fast, I love how they take pictures of every single thing in your car and explain everything in details, Kudos to my Advisor Rob and Dave the Tech Guy they are very professional and knowledgeable, and they even have loaner car ( need to make an appointment ) on their site that u can use while they are taking good care of your car. Thank You very much Graham Auto for a wonderful experience. Highly Recommended!!!!!!

Thank you so much for all of your feedback! I will pass on your review to Rob and Dave, to let them both know that they are doing a good job; they will be so pleased to hear it! Thank you for choosing Graham Auto Repair and for allowing us to serve you! We truly appreciate your recommendation. Thank you!!

- Graham Auto Repair
4

Take customer service seriously and will do their best to address any concerns. Very professional, will take the time to make you feel valued.

Update 7/17/20: James, thank you so much for taking the time to meet with us so that we could address your concerns more fully. We appreciate that you chose to give us the opportunity to stand behind our services and show that we will follow-through with our actions and not just with our words. Thank you for your updated review! Original: James, we appreciate your feedback regarding your recent experience at Graham Auto Repair. We have reviewed the Services that were performed by our Technician and believe there was some miscommunication concerning what was Diagnosed and what Services were completed. Our technician completed Diagnostics on three separate concerns that you presented to our Service Advisor, as you stated that the vehicle had been sitting for 10 years. The Air Conditioning Service performed aided him in Diagnosing a faulty Evaporator Core on the A/C Unit. The total Estimate that was quoted includes extensive Repairs on 3 separate systems of your 2003 Chevy Impala. My name is Rick, I am the Service Manager at Graham Auto Repair. I will be reaching out to you through a phone call because I would appreciate the opportunity to discuss your concerns further. It is always our goal to provide our Services with the utmost integrity and honesty; we hope that you will give us the opportunity to resolve these concerns with you. Thank you! - Rick, Service Manager

- Graham Auto Repair
4

Very kind people, took the time to invest their time into solving me and my husband's concerns and any issues we had. Very good business, i would recommend them

Dezi, thank you so much for leaving us your feedback, and thank you for taking the time to meet with us so that we could address you and your husband's concerns. We appreciate you both very much and we are so thankful to know that you recommend us.

- Graham Auto Repair
4

What I really like is that everyone there knows me by my first name. Personal attention is great customer service to me and that's what keeps me coming back.

Lil we appreciate you so much! You and Carlos are family here. Thank you for letting us serve you and take care of your vehicles.

- Graham Auto Repair
5

David, thank you so much for leaving us a review. We appreciate you trusting our Team to replace the Front Axle on your Subaru Outback. Thank you for letting us serve you!

- Graham Auto Repair
5

Had a simple install on driver side rear view mirror. Graham Auto was very professional and got the work done quickly.

Tyler, thank you for trusting our Team to Install your Driver's Side Mirror on your Chevy Silverado. We appreciate that you have taken the time to leave us a review and let us know how we are doing. Thank you!

- Graham Auto Repair
5

We love this repair shop! Super friendly, and extremely professional with every service they provide.

Samantha, thank you so much for leaving us your review! We appreciate that you and Matt have chosen to trust our Team with your vehicles, including the recent Oil Change Service that you had on your Ford Freestar. Thank you for your feedback!

- Graham Auto Repair
5

I have never seen a more professional and disciplined repair shop! I had a simple alignment and rotation done yet not only did they check over the entire vehicle.... They provided pictures in the report. This is the first time where I have ZERO doubt wether a check was actually performed. I wish I knew about this crew far earlier because it feels so nice knowing my money was put in the right hands because this shop truly earns it.

Albert we appreciate your feedback so much! We are so thankful that you chose to trust our Team to complete the recent Front End Alignment on your Jeep. We are so glad to hear that the pictures during the courtesy Vehicle Health Inspection are helpful! Thank you for leaving us your review.

- Graham Auto Repair
5

We ALWAYS have a good experience with G.A.R. and not just because of the outstanding work that they do, but the people that we work with there are WONDERFUL and we've considered them our friends since the first time we went there!!

5

Michael, thank you so much for leaving us a review. We appreciate you for trusting our Team with your Fiat!

- Graham Auto Repair