Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

I Love the way they take care of my vehicle. The prices are awesome.... The people that work there are the best ever!!!! They really do care about their customers as well as their safety....Even when I was calling them in an annoying manner they never hung up on me or ever had an attitude with me always polite and generous like saints...I also love the way they kept in contact with me and share their knowledge and text me pics about what is wrong with my vehicle and what needs to be repaired and estimates on the jobs that require the most urgent attention.... I can't wait to see you guys in 2 weeks... My extended family...

Thank you Christina! We do care about your safety and you are not annoying! Thank you for choosing to trust our Team with your Dodge Dakota to replace the Water Pump. We look forward to seeing you next week to replace the Control Arm Bushings and the Front End Alignment. Your safety is very important to us!

- Graham Auto Repair
5

Great experience! All the employees were great and knowledgeable. I took my 19 yr. old daughter there for her first scheduled maintenance and she was extremely pleased with the service and the finished product. Thank you Graham auto repair and you have earned our families trust and service.

Michael, it is so wonderful to know that we have earned your family's trust! We couldn't be more grateful that you choose our Team to service your daughter's vehicle; we know how important vehicle safety is, especially for those who we love. So thank you for choosing us! We look forward to the opportunity of being able to serve you and your family in the future.

- Graham Auto Repair
5

Thank you for leaving us a review! We appreciate that you have trusted us with your vehicles, including the most recent Repair Service to replace the A/C Belt on your GMC.

- Graham Auto Repair
5

Absolutely the best service I have ever received from a mechanic, and some of the best customer service I have ever seen. Just terrific, and so fast to get my vehicle in and fixed!

Thank you Valerie for all of your words of encouragement. It is wonderful to know that our Team has some of the best Customer Service that you've experienced! Thank you for choosing us to repair the Rear Tail Light on your Ford Expedition and for returning to complete the Power Steering Fluid Service as well.

- Graham Auto Repair
5

Very impressed with Graham Auto repair. Work was done much faster than promised, cost came in less than quoted, and most importantly all the work was diagnosed and done correctly the first time. Thank you Rob and Brian for your assistance with our rather extensive 150k tune up!

Jesse and Andrea, thank you so much for trusting our Team at Graham Auto Repair with your Kia Sorento for all of the Repairs that were needed at this time, including the New Tires and the Front End Alignment. We are so glad that our Team could meet and exceed your expectations!

- Graham Auto Repair
5

Honesty and professional ism...🤟

5

They have been the ultimate professionals. They gave me a quote for my tires and it was the same price when finished. In fact, I was given a discount for belonging to AAA.

5

Troy and family are always helpful and take care of ya!!!! thanks as always!!

Thanks so much for leaving us a review Trinity!

- Graham Auto Repair
5

I liked the details given to me by my service rep,Brian, concerning my automobiles needs.

5

RECAP: TODAY 2/14/2020 I had a meeting with the service manager to discuss what happened with my invoice and service. I am very impressed by all the work that was into investigating my invoice. It was discovered that thier suppliers weren't giving them proper whole sale prices which in turn led to the over charging of my parts. After scheduling meetings with thier suppliers to be sure that it doesnt happen again to any of thier customers I was refunded the difference for my parts. I am thrilled to see such measures being taken to ensure that everyone of thier customers are taken care of. I would just like to say thank you to Rick And Bryan for making my experience at Graham Auto an enjoyable one. I look forward to doing business with them again. Are they a little more expensive? Yes, BUT the best places always are. You get what you pay for and if this is they type of care you will be paying for when you go there then I say it is well worth it. Only getting two stars because customer service was nice. Not blaming the rep here but my invoice was out of control. They double charged me for parts and then over charged labor to put on a belt saying they had to release brackets and such to get to it... uh no you didnt. Could have done the repair and oil change myself for under $175 but I paid over $730 after asking them to take into consideration I'm a single mom who doesnt get any help and to be gentle. Well they took me for literally every penny I had. Drained my savings and my checking to a point I had to COUNT OUT CHANGE FOR THE LAST $10. Thanks for fixing my hose. I wont be back. I've never known a company to take advantage of women to such an extent.

Update: Lacey, thank you so much! We appreciate your patience and for being willing to work with us to take care of your concerns. Thank you very much for giving us another chance and for the opportunity to show you that we truly care. You are so important to us, and we are so very, very blessed by your updated review. Thank you!! Lacey, First of all I want to tell you thank you for being honest and open about your experience, so that we are better able to serve you and our other customers. Also, thank you for making it possible for us to contact you regarding your concerns. We want you to know that we take your review very seriously. Our Owner is currently reviewing your experience with the Service Advisor and the Technician who serviced your vehicle. We don't agree with taking advantage of anyone; let alone women or mothers. We always provide and charge for services and/or parts equally; regardless of sex, age, religion, race, etc. We will send you an email right away to ensure that you know that we have seen your review and that we will be contacting you regarding your concerns as quickly as possible. Thank you for your patience.

- Graham Auto Repair