Graham Auto Repair

Thank you, Eileen, for your 5-star review! We're delighted to hear that you found our service professional and timely. It's important to us that every customer feels valued when they visit our shop. We're so glad you were happy with our service and look forward to helping you with your vehicle in the future.

Thank you, Glenn, for your 5-star review and for sharing your positive experience with us! We're glad we could get your van’s A/C back up and running during the hot days we were having. We are pleased to hear that you found our Technician Nick's detailed diagnostic reports and our team's correspondence to be helpful! We appreciate your recommendation and look forward to serving you and your friends in the future.

Thank you for taking the time to leave your feedback Colin. We genuinely appreciate your perspective as we always strive to provide high-quality service to every customer. We understand your frustration regarding the diagnostic process. When you brought your vehicle to us for a crankshaft relearn and an A/C diagnostic, we started with a Level 1 diagnostic to identify the root cause of your vehicle's concerns. These included codes that indicate a lean condition and misfire. This prevented us from performing a crankshaft relearn without addressing them first. Given the complexity of these concerns, we needed more time to delve deeper, which is why we suggested further diagnostics. Our goal is to ensure accurate and thorough evaluations and avoid unnecessary repairs or costs. We never take additional time without first seeking your approval. Unfortunately, since you declined the additional diagnostics time, we were unable to complete a comprehensive assessment. Regarding the A/C diagnostic, this is a separate process that requires distinct time and testing. Since the initial diagnostic was focused on the engine's performance and related issues, an A/C diagnostic would need additional time and resources to identify any potential problems. Since you declined that service, we did not perform any diagnostics on the A/C system. Regarding the list of concerns we provided, our intention was to inform you of all findings that might affect your vehicle’s performance and safety; including the leaking differential cover. The reason we perform a thorough inspection and provide you with photos, is to allow you to make informed decisions about your vehicle's maintenance and repair needs. It's important to note that our records show we last serviced your vehicle eight years ago for a front hub assembly, which is unrelated to the differential system. This leak was not caused by something our technician performed eight years ago. If you'd like to discuss your concerns further or need additional clarification, please contact us directly at 253-847-2221. We value your feedback and would appreciate the opportunity to address your concerns personally.

Thank you for your positive review Greg! We’re thrilled to know that you trust us with your vehicle. We appreciate your kind words about our service. Thank you for trusting our Team for your recent Check Engine Light concern. We are thankful that our diagnostic service & repairs met your expectations! We look forward to continuing to provide you with great service every time. Thank you again, Greg!

Thank you, Gary, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team to take care of your vehicles. We're thankful for the opportunity to serve you with your recent oil change service. We look forward to serving you again in the future Gary!

Thank you, Leo, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team with your vehicles. We're grateful that you chose our Team to diagnose your check engine light and rough idling concerns, during your most recent visit. If you have any other concerns, please don't hesitate to reach out. We are so thankful to know that you value the quality of our work. Your feedback is much appreciated Leo! We look forward to the opportunity to serve you in the future.

We appreciate your feedback and your kind words, Chris! We're pleased that you found our team's customer service to be nice and friendly. It's great to know that our detailed diagnosis and recommendations met your expectations. We were happy to assist with your steering concerns and complete the necessary repairs and maintenance services. Thank you for choosing Graham Auto Repair in Yelm. We look forward to the opportunity to serve you again in the future!

Thank you, Joseph, for your 5-star review! We're glad to hear that you found our service reliable and friendly. It was our pleasure to complete the front-end alignment on your vehicle. We appreciate your trust in Graham Auto Repair in Yelm and look forward to the opportunity to serve you again in the future!

Thank you, Stephen, for your kind words and understanding. We’re glad to hear that Troy could assist you and provide you with a comfortable place to wait. We appreciate your patience and understanding. We hope your car is diagnosed and repaired as quickly as you need! If you need any further assistance in the future, please don't hesitate to reach out. Thank you again, Stephen!

Thank you, Cindy, for your wonderful review! We’re delighted to hear about your positive experience at our Yelm location. Our team commits to providing you with excellent customer service at every visit! So we are glad that our communication, friendliness, and shuttle services were helpful. We appreciate your feedback on our vehicle inspections. We do include a free vehicle health inspection with our services. However, our detailed diagnostics and brake inspections dive deeper into specific vehicle concerns. We’re pleased we could resolve the concerns you had with your 2000 Ford Ranger. We are happy to keep our customers informed throughout the diagnostic process! Your trust and kind words mean a lot to us. Thank you Cindy!