Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

Wonderful service... again. From the initial call to setup the appointment with Rob, to the check in with Jennifer, to the call from Rick to let me know that the car was ready.. couldn't ask for better service!

3

I have really appreciated the friends prompt service at GAP. Our previous experiences have all been 5 star service. However this time there was a difference in the estimate and the final price which was significant. Really hope that this is just a one time thing.

Thank you for leaving us a review Lee. We always appreciate getting to learn how our team can improve. We apologize that there was miscommunication this time. However, we appreciate very much that you have chose to allow our team to serve you again. We hope that we will be able to provide you with more friendly, prompt, 5 star service in the future.

- Graham Auto Repair
5

Very satisfied with the results.Would Recommen them to anyone needing work on there vehicle.

5

Super friendly and helpful team. I'm a jaded bastard and they impressed me with how they go out of their way with the little touches to actually care about their work, enjoy their work, and enjoy helping their customers. While picking up my car (first time I ever used these guys), I overheard one of the senior managers on the phone, saying something along the lines of "Best I can do is around $4000, and I can give you a 3-year warranty from my shop. You can probably get it for $800 less from [named two shops]." And then he stopped to listen to whatever the customer said. No baloney, no empty promises; just knew his business and wanted to make sure the customer had the info he needed to make a choice. They nrarly overwhelm you with raw data and exhaustive analysis and the info you need to make choices you can feel good about. When I said "How bad is that tie rod?" He told me. When I said "Those pictures of the serpentine belt look okay to me, I'm going to wait," he said "No problem," and stopped. My only regret is I didn't know about these guys sooner.

Patric, thank you for taking the time to leave us a detailed review. We are thankful that we were able to earn your trust. We look forward to the opportunity of working with you again.

- Graham Auto Repair
5

Staff was friendly, service was prompt, gift bag is always a surprise.

5

Nice people

Thank you Lance we appreciate your business!

- Graham Auto Repair
5

Great service. Knowlaganle competent staff.

5

I mainly communicated with Jennifer at front desk and Rick in service. Both have great communication. I love how they do their inspection of the vehicle and take pictures. I appreciate Rick’s knowledge and advice about cars and how to deal with the problems that arise.

5

I am very Grateful for the Communication, and the work that was done by the people at Graham Auto Repair. Thanks Everyone !!!!!!!!

5

Very happy with Graham Auto Repair.