Reviews - "Graham Auto Repair - Yelm" Location - Page 15

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Landis &Associates

6/15/2023

Went in to get a quote for service on my 2008 Toyota RAV4. Decent prices and less expensive than the dealership prices. Friendly and informative. Will be scheduling my vehicle maintenance with them. They offer transportation in case I am unable to wait for the service to be completed on my car.

Thank you for leaving us your feedback! We are thankful for the the opportunity to partner with you to ensure your Toyota RAV4 stays safely on the road. We look forward to serving you, for your future vehicle maintenance needs in Yelm, WA!

- Graham Auto Repair - Yelm

Anonymous

6/13/2023

Graham Auto Repair in Yelm was wonderful to work with. They were friendly, trustworthy, knowledgeable and fairly priced. They were willing to go the extra mile to make sure the car was repaired in a timely fashion. I have a new repair shop I can bring my vehicles to now. Great job Graham Auto Repair!!

Thank you so much for taking the time to leave us your feedback! We appreciate that you chose to trust our team with the recent oil service for your Jeep. As well as the battery test & replacement. We are so grateful to hear that we get the opportunity to be your repair shop from now on! We look forward to serving you again in the future when you need us. Thank you very much!

- Graham Auto Repair - Yelm

Doug Lyle

6/10/2023

Always friendly, always explain the work to be done, I have always had good results

Thank you for continuing to trust our team with your vehicles Doug! Including the recent diagnostic services that our Technician completed. We appreciate that you took the time to leave us a review. We are thankful to hear that our team has been communicating with you well, and that we have provided good results! Clear communication is very important to us. Thank you Doug!

- Graham Auto Repair - Yelm

Twyla Cunha

6/10/2023

They are wonderful .I will be going back .I'm telling family and friends.they are very nice polite very friendly there awesome .thank you.

Thank you very much Twyla! We appreciate your review, and for recommending us to your family and friends! We appreciate that you chose to trust our team to complete the oil services for your vehicles. We look forward to the opportunity to serve you again in the future. Thank you!

- Graham Auto Repair - Yelm

Ryan Cruz

5/31/2023

excellent people facility and service.

Thank you for taking the time to leave us a review Ryan! We appreciate that you chose to trust our team with the recent oil service for your Ford. Thank you for sharing that our people, facility and service is excellent. That is always great to hear!

- Graham Auto Repair - Yelm

Sarah Sampsell

5/30/2023

Always professional and friendly. Clean waiting room. Affordable pricing.

Thank you for continuing to trust us with your Acrua, Sarah! Including the recent Oil Service. We are grateful for the opportunity to serve you. We appreciate that you took the time to leave us a review. Thank you Sarah!

- Graham Auto Repair - Yelm

Sarah S

5/30/2023

Always professional and friendly. Clean waiting room. Affordable pricing.

- Graham Auto Repair - Yelm

Mike Tatu

5/30/2023

The staff was amazing and reassuring. The best repair shop for my foreign vehicles. Mechanics on staff know their stuff! Comfortable waiting area, very clean. I even got my car cleaned with a gift!

Thank you Mike for trusting us with your Mercedes-Benz and BMW. We are thankful that we had the opportunity to serve you, and that you continue to return to us for services. We look forward to working with you again in the future. Thank you Mike and Tina!

- Graham Auto Repair - Yelm

Matthews greed matthews greed

5/25/2023

I was happy . Thanks for storing it inside. But I didn’t figure it was going cost me 800 bucks for a key and 2 hrs of labor

Thank you for taking the time to leave us your feedback. We apologize that we were unable to exceed your expectations. If you would like to discuss these concerns with us further please give us a call at 360-245-0388. Our Team is always looking for ways to learn how to serve our customers and our community even better.

- Graham Auto Repair - Yelm

Donald Weeks

5/9/2023

1.5

I took my 70 challenger in for an oil change and wanted some feed back on why it was pulling to the right. I got charged $370 for an oil change and a diagnosis that was sketchy at best. They said they would look at what is the best oil to use. They put in an oil that didn't have zinc and it caused more of a leak than it initially had. I own about 10 high end classic vehicles. Was looking for a good mechanic since we just moved to the area. I'm going to pass on these guys. The diagnosis was essentially what I told them before hand and shouldn't have cost $280 to basically tell me what i already knew.. I'll keep looking.

Thank you for sharing your feedback with us regarding your recent services Donald. Prior to completing the oil service & brake inspection that you requested, our Technician performed a free digital vehicle inspection of your Dodge Challenger. We shared multiple photos and descriptions of the leaks that were discovered, among other concerns that were discussed with you in advance. Unfortunately, without performing diagnostics and repairs on the leaks, they will continue. Clean oil will have an easier time passing through the system, which can cause the leak to worsen. We are always seeking ways to improve our communication and to serve you better. Our Store Manager Allen would appreciate the opportunity to discuss your feedback in more detail. You can return his call at 360-245-0388, or reply to our email. We wish you the best either way. Thank you Donald!

- Graham Auto Repair - Yelm

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