Graham and Yelm Auto Repair

Thanks for your review, Bruce, and for choosing to trust our Team with your vehicle! We're thrilled to hear that you enjoyed our shuttle service and that our communication of the repairs we completed was clear. We strive to provide you and our other customers with excellent service, every time you visit! We want the auto repair process to be as smooth as possible. We're glad to know that you felt well taken care of! If you ever need any further assistance, please don't hesitate to reach out.

Thank you Amanda for your kind words! We are thrilled to hear about your positive experience with us. It is our priority to provide you with exceptional service that you can depend on every time! We are glad our team could assist you in making the process as seamless as possible. We hope that you and your new baby are both healthy and strong! We look forward to serving you again in the future, Amanda

Thank you for the 5-star review, Michael! We’re glad you chose our team in Yelm, WA to address your check engine light concern. Thank you for your trust in our diagnostic services. We’re always here to help keep your vehicle running its best! If you need anything in the future, or want to share additional feedback, please let us know. Thank you Michael!

Thank you for your kind words, Yousef! We’re glad to hear that our service advisors made a positive impression and that our team could help get everything fixed, including assisting with the tow. We’re always looking for ways to learn and grow so that we can serve our community even better. If there’s anything we can improve or anything you’d like to share about your experience, we’d love to hear from you. Thank you for choosing us, and we hope to continue earning your trust in the future!

Thank you so much, Daniel, for trusting us with the front-end alignment on your vehicle. We appreciate your recommendation! We’re thrilled to hear that you appreciated the clear communication and transparent pricing provided by our team. It’s always our goal to ensure you are confident and well-informed throughout your visit. We look forward to serving you again in the future!

Thank you for your review, Jason! We’re so glad to hear that you found our team friendly, timely, and communicative. It’s great to know that you were happy with the diagnostic service and repair we completed for you. Providing quality service that you can trust is always our goal! We appreciate your trust and look forward to serving you again in the future! 🚗🛠️

Thank you so much for your review, Mark! We’re delighted to hear that you were pleased with the services we completed on your Class C RV. From the thorough diagnosis and repair of your auto air conditioner to the synthetic oil and filter change, it was our pleasure to assist you. We’re glad you appreciated the complimentary digital vehicle inspection we include with every service to ensure your RV is road-ready. Your kind recommendations mean a lot to us, and we look forward to serving you again in the future! 🚐❄️🛠️

Thank you so much for your review, Jim! We’re thrilled to hear that you had a great experience with your front-end alignment. It’s wonderful to know that everything looked great on your truck and that our Manager, Allen, was able to provide such friendly service. We appreciate your trust in our team and look forward to helping you with your truck’s maintenance in the future! 🚗

Thank you for sharing your concerns, Albert. We’re sorry to hear that you’re feeling dissatisfied with your experience. We appreciate the opportunity we had to discuss this further during our recent phone call. We’d like to take a moment to address some of the points we discussed to provide additional clarity. We understand how frustrating it can be when insurance coverage doesn’t fully align with the total cost of repairs. The amount quoted by the insurance company reflected what they were willing to cover, which was not the full cost of the necessary repairs. We discussed this price difference with you in advance and did not proceed with the repairs until we received your agreement and approval for the additional costs. Regarding the timeline, we know how challenging it is to be without your vehicle for an extended period. Unfortunately, delays occurred due to faulty replacement transmissions. This unforeseen circumstance required multiple transmission replacements and additional programming efforts. Throughout this process our team worked diligently to expedite the repairs and minimize the inconvenience to you as much as possible. When your vehicle initially arrived at our shop, our intake photo showed the fuel level was near empty. In order to facilitate testing and ensure the repairs were completed properly, we added fuel at no additional cost. We also covered the cost to tow your vehicle to a specialized facility to complete the final programming process. Each of these steps were taken to ensure your vehicle was repaired thoroughly and reliably. We appreciate your decision to choose our team to repair your vehicle, Albert. We hope that both our phone call and this response will help to clarify the situation. If you’d like to discuss any of this with us further, please don’t hesitate to contact us by calling 360-245-0388 or emailing [email protected]. Your satisfaction is important to us, and we’re here to address any additional questions or concerns you may have.

Thank you, Marv, for your 5-star review! We truly appreciate your continued trust in our team for your vehicle maintenance services, including your recent front end alignment service. Your support means so much to us, and we look forward to serving you again in the future!